This role is responsible for the day-to-day management of Lebara’s offshore Revenue Assurance, Fraud,
and Payments operations in India. The Senior Manager will define team strategy and translate it into
effective operational delivery across business-as-usual activities, projects, and ad hoc initiatives.
Strong people leadership is essential, as the team operates across Hyderabad and Bangalore. The role
requires effective resource planning to manage workloads in a dynamic telecommunications
environment.
The position supports multiple countries with differing billing models and technical architectures,
requiring close collaboration with cross-functional teams and strong stakeholder management. The role
also plays a key part in supporting Lebara’s transition from a Light to a Full MVNO model, driving
associated system and process changes.
A continuous improvement mindset is critical, with responsibility for developing team capability and
mentoring individuals to support their professional growth.
Responsibilities:
• Oversee Revenue Assurance controls and processes, including management and resolution of billing issues with MNOs, roaming sponsors, and interconnect partners
• Lead Fraud Monitoring and Management activities, including escalation and handling of major fraud incidents
• Deliver Revenue Assurance and Fraud initiatives in line with business objectives and agreed roadmaps
• Act as a key stakeholder in cross-functional issue resolution, influencing outcomes through effective collaboration and negotiation
• Coordinate support and maintenance of Revenue Assurance and Fraud Management systems, including supplier engagement
• Identify process and system weaknesses and lead the implementation of improvements
• Ensure quality and accuracy of team outputs prior to senior stakeholder consumption
• Serve as the primary escalation point and main internal and external contact for the teamBuild and maintain strong relationships across finance, network, IT, operations, marketing, pricing, and customer service teams
• Produce KPI reporting and routine management information for senior leadership
• Manage team workload, shift rotas, and absences
• Lead performance management, including reviews, development planning, and team engagement
• Provide coaching, mentoring, and knowledge sharing through regular 1:1s and team sessions.
Qualifications
• Degree in a STEM discipline preferred but not essential Technical Skills
• Extensive experience in telecommunications, ideally within an MNO or MVNO environment, with deep domain knowledge
• Strong understanding of Revenue Assurance, interconnect billing, and telecoms fraud; payments fraud knowledge is advantageous
• Proven analytical capability with the ability to interpret and communicate complex data
• Working knowledge of SQL and relational databases desirable
• Proficient in Microsoft Office applications Soft Skills
• Strong written and verbal communication skills, with confidence engaging senior stakeholders in a multinational environment
• Proven ability to lead and motivate teams across multiple locations
• High attention to detail with a proactive approach to problem-solving
• Comfortable operating in a fast-paced, high-growth environment with incomplete information
• Well-organised, reliable, and able to manage competing priorities effectively
• Demonstrates initiative and a commitment to improving ways of working