Key Responsibilities:
Operational responsibilities
- Setting up different type of rules based on Volume, content and bad URL etc.
- Proactive tracking of rules performance – identifying issues, irregularities and false positives.
- Updating IR21 operators database.
- Countries, Operator, HUB, GT ,IMSI and MSISDN lists modification.
Data Management and Analysis
- Identify, gather and analyse SMS firewall transactional and reference data via specific tools.
- Manage and manipulate large and complex SMS related datasets to generate regular and ad-hoc reports to support business teams in their decision-making process.
- Analyse and extract key insights from SMS firewall data to inform business decisions.
- Monitor and report daily and weekly SMS firewall traffic data KPIs.
- Update and modify system reference data such as operators’ database and numbering plans.
Anti-fraud and System Management
- Detect and analyse messaging fraud, report root cause and suggest anti-fraud solutions.
- Create or modify SMS firewall rules that generate alarms for detecting potential fraud.
- Explore new detection methods or system improvements and adjust the firewalls accordingly.
- Liaise with Technology, Carrier and other teams at Lebara about network traffic and system details.