Our Business:
Lebara is a telecommunications company providing services using the mobile virtual network operator (MVNO) business model to customers in the United Kingdom, Germany, Netherlands, France and Denmark. Additionally, Lebara has license agreements for the use of the brand in further four global markets Spain, Switzerland, Saudi Arabia and Australia with Nigeria launching soon.
Lebara was founded in 2001 with the intent to bring something new to the telecoms industry. Created by three entrepreneurs who migrated to Europe from Sri Lanka, the company name was formed from a combination of the founders’ surnames, and Lebara quickly became one of the fastest-growing MVNOs in Europe.
Lebara became private equity owned in 2017 and our current owners Waterland acquired the business in Nov 2024. Lebara is a business on a transformation journey which has and continues to achieve results and under our new ownership the business is moving from a consolidation phase to a growth phase.
Lebara’s business has evolved based on its customers’ needs, from providing international calls to the migrant community, to becoming a significant value challenger within the wider telecoms category. Lebara offers prepaid and SIM-only mobile tariffs, and in 2017, Lebara launched its first postpaid monthly contract SIMs in the Netherlands. Lebara operates under the Full MVNO model in France and Germany and Light MVNO model in its other markets with the UK and the Netherlands preparing to move to full MVNO. .
Lebara’s purpose is to consistently provide customers with a better value alternative to the established category players. Lebara supports its 5.3 million customers with a reliable network offering and exceptional customer service (Trustpilot average of 4.7 across the main 5 markets), at an affordable price, all of which makes Lebara the smarter way to connect.
Role Summary:
We are seeking a dynamic and proactive HR Executive to join our fast-paced telecommunications team. The ideal candidate will bring hands-on experience in core HR functions, a strong understanding of industry-specific talent needs with proven hiring & recruitment experience, and a passion for fostering a high-performance culture. You’ll play a key role in driving employee engagement, managing HR and supporting strategic initiatives.
Responsibilities:
- Talent Acquisition & Onboarding
- Manage end-to-end recruitment for technical and non-technical roles
- Partner with stakeholders to understand job requirements scheduling and planning the recruitment process which align with the business
- Collaborate with hiring managers and vendors in managing interviews
- Conduct onboarding sessions and ensure smooth integration of new hires
- Knowledge of using Applicant Tracking System is needed (Preferred – Fresh teams)
- Employee Relations & Engagement
- Address employee queries and grievances with empathy and professionalism
- Organize engagement activities and wellness programs tailored to telecom workforce dynamics
- Support performance management and feedback cycles
- HR Operations & Compliance
- Maintain accurate employee records and HRIS data
- Ensure compliance with labor laws, organisation-specific regulations, and internal policies
- Assist in audits, policy updates, and documentation
- Learning & Development
- Identify skill gaps and coordinate training programs wherever needed for staff
- Partner with external vendors for technical upskilling initiatives
- Compensation & Benefits
- Support payroll processing and benefits administration with the help of HR operations team
- Benchmark compensation trends within the telecom sector
Person Specification:
- Bachelor’s or Master’s degree in Human Resources, Business Administration, or related field
- 3–5 years of HR experience, preferably in telecom or tech-intensive industries
- Strong knowledge of labor laws and HR best practices
- Excellent communication, interpersonal, and negotiation skills
- Proficiency in HR software (D365, Freshworks, etc.) and good MS office skills
- Ability to thrive in a fast-paced and multi cultured environment