Our Business:
Lebara is a telecommunications company providing services using the mobile virtual network operator (MVNO) business model to customers in the United Kingdom, Germany, Netherlands, France and Denmark. Additionally, Lebara has license agreements for the use of the brand in further four global markets Spain, Switzerland, Saudi Arabia and Australia with Nigeria launching soon.
Lebara was founded in 2001 with the intent to bring something new to the telecoms industry. Created by three entrepreneurs who migrated to Europe from Sri Lanka, the company name was formed from a combination of the founders’ surnames, and Lebara quickly became one of the fastest-growing MVNOs in Europe.
Lebara became private equity owned in 2017 and our current owners Waterland acquired the business in Nov 2024. Lebara is a business on a transformation journey which has and continues to achieve results and under our new ownership the business is moving from a consolidation phase to a growth phase.
Lebara’s business has evolved based on its customers’ needs, from providing international calls to the migrant community, to becoming a significant value challenger within the wider telecoms category. Lebara offers prepaid and SIM-only mobile tariffs, and in 2017, Lebara launched its first postpaid monthly contract SIMs in the Netherlands. Lebara operates under the Full MVNO model in France and Germany and Light MVNO model in its other markets with the UK and the Netherlands preparing to move to full MVNO
Lebara’s purpose is to consistently provide customers with a better value alternative to the established category players. Lebara supports its 4.7 million customers with a reliable network offering and exceptional customer service (Trustpilot average of 4.6 across the main 5 markets), at an affordable price, all of which makes Lebara the smarter way to connect.
Role Summary:
The HR and Learning & Development Advisor is a generalist HR role with a primary responsibility for Learning & Development. Reporting to the Director of People, this role will involve taking a lead on learning and development initiatives and creating a learning culture across the global business and assisting the HR Manager in providing day-to-day operational HR support to the Central UK and UK mobile team.
Responsibilities:
IIP /People Initiatives
- Support with implementing and conducting of the annual IIP staff surveys including communications and reminders to staff to drive participation
- Produce a document to anaylse the annual survey results by team and by question and indicator to provide feedback on progress and areas for improvement
- Support in the implementation and delivery of any IIP / People initiatives and actions assigned to this role as well as coordinating and tracking all global people actions to ensure they are planned and implemented by all to the timescales agreed
Development Needs Analysis
- Utilise and develop tools and processes which help individuals, line managers and the Global HR team identify potential individual and group needs
- Anaylse DNA data and report back on development needs, including trends, proposed internal training and potential external training to plan ahead and budget for next financial year
- Support the Director of People with exploring ‘psychometic’ assessment tools to provide insights to both individuals and line managers on their preferences and potential behavioural change
Onboarding
- Support the HR Manager in the onboarding of new joiners to the group team to include company induction, induction programmes, new starter lunches, 3 month check ins etc.
- Maintain the Company Induction template to keep it up to date with business information and new people initiatives
- Liaise with local HR Managers on any changes to the Company Induction format to ensure that changes are implemented globally
- Liaise with other departments to build a programme of quarterly training sessions to help familiarise new joiners with core business processes / understand the function performed by other teams
Training & Learning Materials
- Design and produce learning materials for Line Managers / HR Managers to deliver training and information
- Deliver training via online and face to face sessions on a 1-2-1 and group basis
- Liaise with potential internal and external trainers to deliver further training across the global business in line with group needs identified by DNA.
Management Development
- Conduct Line Manager Fundamentals training with all new managers to include post course follow up
- Identify, design and deliver more in depth training sessions / courses on key line manager responsibilities e.g. interviewing skills, giving feedback, effective performance reviews etc to build a learning library
- Provide 1-2-1 advice and coaching to managers on HR processes and procedures which assists and
- Support the Director of People in the development and delivery of the ‘Developing Leaders’ programme
Performance Review
- Monitor and build on the performance review process to make improvements which add value and support continuous feedback
- Support the Director of People with the development and roll out of a 360 degree feedback tool
Administration & Metrics
- Liaise with the HR Operations team on the administration of learning and development related systems including development records, LMS administration
- Monitor and drive completion of mandatory training to ensure 100% completion
- Utilise reporting tools to analyse L&D activities and identify and implement improvements to drive learning and development
- Identify and produce metrics that monitor and report on learning and development activities.
Communication
- Produce and coordinate a Global People Communications calendar to maintain regular communication on the full range of people activities
- Draft internal communications which promote people related initiatives, IIP, policies, processes and procedures, employee benefits, diversity and inclusion etc
External Communications
- Liaise with the Digital team to create and maintain a window to Lebara to promote diversity, inclusion and our employer brand
- Liaise with the comms team and draft content for timely external social media posts to promote the culture at Lebara
- Utilise knowledge and work completed on people initiatives and IIP to produce and maintain recruitment materials which reflect and promote our employee brand
- Draft and produce case studies and award submissions to promote the positive work being done at Lebara
Policies
- Support with reviewing and updating global policies in line with the policy review schedule, changes in internal process and changes in employment legislation
Person Specification:
Essential
- Minimum 2–3 years of HR experience, which includes a strong focus on Learning & Development.
- Excellent interpersonal, presentation, and stakeholder management skills.
- Strong understanding of learning principles and instructional design.
- Excellent verbal and written communication skills which includes producing internal communications, guidelines and policies etc.
- A good understanding of up-to-date UK employment legislation and best practice.
- Familiar with using HRIS/LMS systems (like Cezanne, ihasco, Udemy and KnowB4).
- Data-driven mindset with the ability to analyse learning impact and produce HR metrics
- Strong adaptability and proactive approach in a dynamic workplace.
Desirable
- Experience in the telecoms, IT, software, or broader technology industry
- Experience of working within an Investors in people accredited business
- Some exposure to management development training and a desire to expand on this.
- Formal learning and development training or qualification eg. Coaching, CIPD