Our Business:
Lebara is a telecommunications company providing services using the mobile virtual network operator (MVNO) business model to customers in the United Kingdom, Germany, Netherlands, France and Denmark. Additionally, Lebara has license agreements for the use of the brand in further four global markets Spain, Switzerland, Saudi Arabia and Australia with Nigeria launching soon.
Lebara was founded in 2001 with the intent to bring something new to the telecoms industry. Created by three entrepreneurs who migrated to Europe from Sri Lanka, the company name was formed from a combination of the founders’ surnames, and Lebara quickly became one of the fastest-growing MVNOs in Europe.
Lebara became private equity owned in 2017 and our current owners Waterland acquired the business in Nov 2024. Lebara is a business on a transformation journey which has and continues to achieve results and under our new ownership the business is moving from a consolidation phase to a growth phase.
Lebara’s business has evolved based on its customers’ needs, from providing international calls to the migrant community, to becoming a significant value challenger within the wider telecoms category. Lebara offers prepaid and SIM-only mobile tariffs, and in 2017, Lebara launched its first postpaid monthly contract SIMs in the Netherlands. Lebara operates under the Full MVNO model in France and Germany and Light MVNO model in its other markets with the UK and the Netherlands preparing to move to full MVNO.
Lebara’s purpose is to consistently provide customers with a better value alternative to the established category players. Lebara supports its 4.7 million customers with a reliable network offering and exceptional customer service (Trustpilot average of 4.6 across the main 5 markets), at an affordable price, all of which makes Lebara the smarter way to connect.
Role Purpose:
Responsibility for the company’s cloud computing resources, this includes both, public & private cloud infrastructure, and its application design. The role is also responsible for cloud management and monitoring, with hands-on experience on most of the DevOps
Tools needed to perform the day to day Operations in Cloud (AWS and Azure). Currently, Lebara’s cloud strategy is based around a dual vendor model, utilizing AWS and Azure services. This enables us to access more technologies and helps mitigate risks across our infrastructure.
The Infrastructure Services Team is responsible for the delivery and support of all infrastructure used by Lebara twenty-four hours a day, seven days a week. The team’s primary function is to Install, Maintain, and implement all infrastructure-based systems, both On-Premise and Cloud Hosted. The Infrastructure Services group already consists of three teams:
1. Network Services Team – Responsible for IP Network and its associated components.
2. Infrastructure Services Team – Responsible for cloud services i.e. servers, storage, cloud networks etc.
3. Database Services Team – Responsible for Databases
This role will be part of the Infrastructure Services Team and will have responsibility for the formulation and maintenance to work with other teams. It will enable the Lebara business to achieve its stated objectives by assisting the Infrastructure Services Team to achieve world-class benchmarks of customer service and support.
Responsibilities:
Operations
- AWS/Azure VM's experience in a commercial environment, architecting methods and best practices.
- Provisioning, deployment, monitoring cloud environment using automation tools like Terraform, CloudFormation, managing Docker containers, salt, Puppet, Python modules, orchestration and other DevOps tools.
- Experience planning and developing support processes, while adhering to best practices.
- Ability to quickly comprehend the functions and capabilities of new technologies.
- Reduced maintenance cycle time by 90% by designing a user-friendly and scalable maintenance application.
- Good knowledge in performance tuning and multiple operating systems and virtualisation, high-availability, capacity planning and management in virtualised and cloud environments.
- Good understanding of Web applications and knowledge on Middleware tools like Tomcat, Python frameworks, etc.
- Designing technical solutions for Public/Private cloud migrations.
- Good understanding of the agile development methodology, and the waterfall methodologies.
- Experience with application and infrastructure management and monitoring tools, like Nagios, New Relic, PRTG, Solarwinds, AWS CloudWatch etc.
- Responsible for the installation, configuration, and maintenance of operating systems software, database management systems, applications, and application development environments. ·
- Regularly monitor system performance and identify areas for improvement. ·
- Anticipate system load and take measures to scale resources to accommodate traffic.
- Identify the best hardware resources for a product/solution.
- Monitoring costs regularly and identifies strategies to minimize cost. A basic understanding of FinOps is beneficial but not required.
- Understands scripts to auto-scale up and scale-down services.
- Ensure system-wide security and manage users and policy.
- Test system integrity for increasing volumes based on projections.
- Meet regularly with service teams to develop effective methods for assuring timely delivery of contract commitments.
- Ability to provide technical system solutions, determine overall design direction and provide hardware recommendations for complex technical issues.
- Develop and maintain high-level work plans, risk management plans, and schedules.
- Participate in long lead infrastructure expansion plans, capacity requirements, and product wide utilization forecasts.
- Solicit performance feedback, identify and eliminate blockers, identify and coordinate technical resources needed to move workload development forward.
Skills & Experience:
- AWS Certified Solutions Architect – Required
- AZ-104 Microsoft Azure Administrator - Required
- RedHat Certification - Desirable
- MCSE Cloud Platform and Infrastructure – Desirable
- Microsoft Infrastructure services: Active Directory, DNS, DHCP, Certification authority, Network policy server, ADFS, Microsoft Windows DFS/File servers Windows clustering, Azure Active Directory, Azure AD connect
- Database (MSSQL, MySQL) provisioning, maintaining, and monitoring.
- Exceptionally good in writing python, shell and PowerShell scripts
- Good Knowledge on scaling web, databases and cache services
- Should have experience in setting up monitoring tools like New Relic, Nagios, and Grafana.
- To be part of on-call support team to attend support calls on basis whenever assigned
- Proven record of successfully managing cloud-hosted environments, both AWS & Azure.
- Experience in ‘On-Premise to Cloud’ migrations
- Experience of Data Centre technology infrastructure development and management
- Working knowledge of Server and Storage Devices
- Good understanding of new and emerging technologies
- Excellent presentation skills to both an internal and external audience
- The ability to share your specific expertise to the rest of the Technology group
Behavioural Fit:
- Professional appearance and manner
- High personal drive; results-oriented; make things happen; “can-do attitude”
- Can work and adapt within a highly dynamic and growing environment
- Team Player; effective at building close working relationships with others
- Effectively manages diversity within the workplace
- Strong focus on service delivery and the needs and satisfaction of internal clients
- Able to see issues from a global, regional and corporate perspective
- Able to effectively plan and manage large projects
- Excellent communication skills and interpersonal skills at all levels
- Strong analytical, presentation and training skills
- Visionary and strategic view of technology enablers (creative and innovative)
- High verbal and written communication ability, able to influence effectively at all levels
- Possesses technical expertise and knowledge to lead by example and input into technical debates
- Depth and breadth of experience in infrastructure technologies
- Enterprise mentality and a global mindset
- Sense of humour
Role Key Performance Indicators:
- Design and deliver repeatable, best in class, cloud solutions.
- Pro-actively monitor service quality and take action to scale operational services, in line with business growth.
- Generate operating efficiencies, to be agreed with Infrastructure Services Manager.
- Establish a “best in sector” level of operational service delivery and insight.
- Help creates an effective team.